Refund and Return Policy

Return & Refund Policy

Thank you for choosing to purchase from Saffan Mart. We fundamentally believe you will be thrilled with the products that you purchased from us. That’s because we go out of our way to ensure that the product’s quality and after-sales service meet your needs.

Considering the prevailing circumstances and demand, a customer can return their product following the below-mentioned instructions.

Returns Policy

Please make sure to inspect the product in the presence of the delivery man upon receiving it. If you discover any inconsistencies or defects, kindly contact us at 01522-105176.

Conditions for Returns:

• If the product has expired or is damaged.
• If the product does not match its appearance as shown on the website or Facebook page.
• If the product’s quality does not meet the standards as described.
• If there is any issue with the delivery.
• If the product’s weight is not as specified.
• If an incorrect product has been provided.

Refund Policy

For any inquiries or questions, please don’t hesitate to contact us at 01522-105176.

Conditions for Refund:

• We will initiate refunds within 3 days of receiving the returned product.
• Products must be packed properly to be eligible for a refund.
• The return shipping cost will be deducted from the total refund amount.
• The product shouldn't be damaged.

Implementing a return and refund policy is a strategic business decision that can enhance customer satisfaction, build trust, and foster long-term success. It’s important to communicate this policy clearly to customers, both online and in physical locations, and to provide proper training to your staff for handling return requests professionally and efficiently.